Spare part customer service

We keep all functional spare parts for your CERTUSS steam generator at a central location in Krefeld, Germany, and we do it for at least 20 years.

  • In conjunction with our customer service stations, this ensures a nationwide supply in Germany.
  • Our competent and experience service consultants stand ready to assist you.

Express delivery the following workday is possible for orders placed by 3 p.m. Monday through Thursday (if in stock).

Fault-clearing service

Should a fault occur, we stand ready to assist you personally. Our CERTUSS central deployment system in Krefeld handles all the necessary steps – from acceptance to notification of fault correction – to ensure that you are up and producing again as quickly as possible.

The CERTUSS central deployment system features real-time tracking of the CERTUSS customer service technician via GPS.

Our customer service staff has a comprehensive selection of original CERTUSS spare parts available to enable quick on-site replacement. We aren't satisfied until you are!

We'd be happy to assist you
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